FREQUENTLY ASKED QUESTIONS:
Q:What are the signs made from?
Since Dovelight Graphics offers primarily custom products, our signs vary in technique and materials according to the specifications required by the customer. Carved and sandblasted signs are typically made from high density urethane (i.e. Signfoam) or clear cedar. Woods are hand-picked for their quality and consistency when used,
Q: What is the process of ordering a new sign?
After submitting the online form, we will call you for an initial consultation at no charge which will help us determine the best choice for your sign(s) in terms of size, layout and design, budget and installation method. You can then send us an email of the proposed design or layout and color scheme, or we can provide a computer-generated design for a nominal fee. Good communication regarding all details of the project is essential to your ultimate satisfaction. When emailing a layout or logo design, the original illustration file used in creating it is preferred if available. Once the price and details are provided and approved, a work order is filled out which describes the sign size, colors, materials used, approximate completion date, and all other pertinent details. A deposit of 50% of the cost must be provided with the work order for us to initiate the project, and the balance is paid upon completion. A final proof will be sent to you before we begin your project.
Q:Will I need a permit for my sign?
Although we have secured permits from numerous cities and counties, it will be necessary for you to contact the zoning office of your local municipality, county, or state department of transportation to make certain the sign that you intend to order meets with their guidelines. Most ordinances are concerned with the location of the sign relative to streets or highways, the size and number of signs, and the materials and method of installing the sign. Design, materials and colors will be particularly important in a historic or similar district. We recommend the appropriate governing offices are contacted as soon as possible, since some municipalities may only meet once or twice a month to approve a permit. We can provide general consultation regarding permits, but it is best to check with local authorities before ordering your sign.
Q: How long will it take for me to receive my sign?
For all carved or sandblasted signs, the minimum required time to complete a project is three to four weeks. This allows us time to order custom materials used in the project, provides ample time for drying between coats and for the paint finishes to dry thoroughly, and gives us flexibility for meeting the needs of other customers. Signs that incorporate gold leaf will take 1 week longer on average. We try as best as possible to expedite all orders, and we will notify you as soon as your order is ready to be shipped or delivered.
Q: How long can I expect my sign to last?
The lifespan of exterior carved and sandblasted signs vary according to location, the direction they face, and the manner in which they are installed. Our signs are built to withstand the frigid extremes of Northern Wisconsin. All signs are made from durable materials and have multiple coats of protective sign-grade enamels that help extend their life. A new sign may last from 6-10 years before the need for repainting or refurbishing. HDU, when utilized, is guaranteed for life against cracking, peeling and warping.
Q: What is the cost of shipping?
Shipping is provided at cost in most cases, which will vary depending upon your location and preferred method of shipment. There is no additional handling charge. A quote will be provided to you before the order for your custom sign is placed. Signs sold in the Wisconsin Northwoods and the upper peninsula of Michigan may be delivered in person for a nominal charge. We will only ship signs to locations in the United States and Canada.
Q: How do I install my new sign?
As with delivery, installation is a service available to customer in and around the Wisconsin Northwoods. In many cases, our signs can be self-installed easily with our custom recommendations and guidance at no additional charge. For other customers we recommend using the service of local carpenters.
Q: Will I be charged sales tax for my sign?
Sales taxes will only be charged to Wisconsin customers, according to their county or tax district. Customers of other states or countries are responsible for any related taxes which may be due.
Q:What are the signs made from?
Since Dovelight Graphics offers primarily custom products, our signs vary in technique and materials according to the specifications required by the customer. Carved and sandblasted signs are typically made from high density urethane (i.e. Signfoam) or clear cedar. Woods are hand-picked for their quality and consistency when used,
Q: What is the process of ordering a new sign?
After submitting the online form, we will call you for an initial consultation at no charge which will help us determine the best choice for your sign(s) in terms of size, layout and design, budget and installation method. You can then send us an email of the proposed design or layout and color scheme, or we can provide a computer-generated design for a nominal fee. Good communication regarding all details of the project is essential to your ultimate satisfaction. When emailing a layout or logo design, the original illustration file used in creating it is preferred if available. Once the price and details are provided and approved, a work order is filled out which describes the sign size, colors, materials used, approximate completion date, and all other pertinent details. A deposit of 50% of the cost must be provided with the work order for us to initiate the project, and the balance is paid upon completion. A final proof will be sent to you before we begin your project.
Q:Will I need a permit for my sign?
Although we have secured permits from numerous cities and counties, it will be necessary for you to contact the zoning office of your local municipality, county, or state department of transportation to make certain the sign that you intend to order meets with their guidelines. Most ordinances are concerned with the location of the sign relative to streets or highways, the size and number of signs, and the materials and method of installing the sign. Design, materials and colors will be particularly important in a historic or similar district. We recommend the appropriate governing offices are contacted as soon as possible, since some municipalities may only meet once or twice a month to approve a permit. We can provide general consultation regarding permits, but it is best to check with local authorities before ordering your sign.
Q: How long will it take for me to receive my sign?
For all carved or sandblasted signs, the minimum required time to complete a project is three to four weeks. This allows us time to order custom materials used in the project, provides ample time for drying between coats and for the paint finishes to dry thoroughly, and gives us flexibility for meeting the needs of other customers. Signs that incorporate gold leaf will take 1 week longer on average. We try as best as possible to expedite all orders, and we will notify you as soon as your order is ready to be shipped or delivered.
Q: How long can I expect my sign to last?
The lifespan of exterior carved and sandblasted signs vary according to location, the direction they face, and the manner in which they are installed. Our signs are built to withstand the frigid extremes of Northern Wisconsin. All signs are made from durable materials and have multiple coats of protective sign-grade enamels that help extend their life. A new sign may last from 6-10 years before the need for repainting or refurbishing. HDU, when utilized, is guaranteed for life against cracking, peeling and warping.
Q: What is the cost of shipping?
Shipping is provided at cost in most cases, which will vary depending upon your location and preferred method of shipment. There is no additional handling charge. A quote will be provided to you before the order for your custom sign is placed. Signs sold in the Wisconsin Northwoods and the upper peninsula of Michigan may be delivered in person for a nominal charge. We will only ship signs to locations in the United States and Canada.
Q: How do I install my new sign?
As with delivery, installation is a service available to customer in and around the Wisconsin Northwoods. In many cases, our signs can be self-installed easily with our custom recommendations and guidance at no additional charge. For other customers we recommend using the service of local carpenters.
Q: Will I be charged sales tax for my sign?
Sales taxes will only be charged to Wisconsin customers, according to their county or tax district. Customers of other states or countries are responsible for any related taxes which may be due.